- Are you a trading company or factory?
We have our own factory, our factory is located in Baiyun District, Guangzhou, where the headquarters of the group located.
- Can you make planning and design for our project?
- Yes, you can provide the site information of your project and your thoughts and requirements for the project. We have professional designers who will give you the best plan according to your site and your requirement.
- When can you ship the product if I bought it?
- Under normal circumstances, we will ship within 2-5 working days after receiving the full payment. The production cycle of general conventional products is about 7-15 working days. Large customized outdoor playground or other customized products may take longer, but we will let you know in advance.
- How can I assemble the products?
- Don't worry, all of our products are shipped with an installation manual. You can check the manual to assemble it yourself or hire a local worker to install it. We can also send a technician to your door to install it. We recommend that if you purchase large outdoor play equipment or indoor playground or purchase a large number of products, it is best to ask us send professional technicians to guide you to install, professional installation is also one of the key steps to extend the service life of the product.
- How long is your product warranty?
- Our product warranty period is in accordance with industry norms, which is one year. However, the service life of these products can be more than one year. In the case of proper maintenance, almost all the products including wooden children's furniture and children's outdoor play equipment can be used for more than 5 years.
- Does your product have CE certification?
- Yes, our company has passed many internationally recognized certifications such as ISO, CE, TUV, etc. Our products have also been successfully exported to Asia, Europe, America, Oceania, Africa and other countries and regions, you can rest assured to buy our products.
- Do you accept PayPal payments?
- Sorry, we do not accept PayPal payments for the time being. We accept payment methods such as T/T bank transfer, Western Union, Alipay, WeChat payment, and cash transactions.
- Do you provide samples?
For most of the large products, we provide free sample for small piece of the part. You only need to pay the shipping cost.
- Can you send the products to my place?
We send our products to Asia, Europa, Africa, North America, South America and Oceania. We will arrange the delivery to the your nearest port, and then you can get the products.